Terms and conditions

Terms and conditions

Last updated: 17th April 2020

Qardia is an allied health agency that provides specialised clinical support for cardiac procedures and monitoring. We provide remote home monitoring for patients with implantable cardiac devices (pacemakers and defibrillators), in person technical assistance for cardiac tests/procedures (locum agency) and monitoring of external cardiac monitors (KardiaMobile).

These terms and conditions (Terms) govern your use of our services either through the Qardia website located at https://qardia.com.au (Website) or otherwise provided to you. By using our services and the Website, you agree to be bound by these Terms which form a binding contractual agreement between you, the user of our services and the Website and us, QARDIA PTY LTD ABN 62 637 175 663 (Qardia, our, we or us).

Before services are provided by Qardia, you will be provided with the specific terms and conditions related to the service engaged (Cardiac implantable remote monitoring, Locum Agency or KardiaMobile monitoring). As no services can be engaged directly on the website, these terms and conditions will not be stored on this website. The specific terms and conditions will be provided and agreed upon by both parties before services are initiated.


If you require immediate medical attention, contact your treating general practitioner or call 000.

Qardia does not provide urgent medical aid or assistance. We work with your doctor to ensure any urgent clinical transmissions we have received can be actioned quickly.

We do not provide medical advice. For routine advice, consult your doctor or other healthcare practitioner.



You must only use the Website in accordance with these Terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with the Terms and any applicable laws.


You must not:

  1. copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Qardia;
  2. use the Website for any purpose other than the purposes of browsing, selecting or purchasing Services;
  3. use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
  4. use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;
  5. use the Website with the assistance of any automated scripting tool or software;
  6. act in a way that may diminish or adversely impact the reputation of Qardia, including by linking to the Website on any other website; and
  7. attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:
    1. gaining unauthorised access to Website accounts or data;
    2. scanning, probing or testing the Website for security vulnerabilities;
    3. overloading, flooding, mailbombing, crashing or submitting a virus to the Website;
    4. instigating or participating in a denial-of-service attack against the Website.


While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

  1. the Website will be free from errors or defects;
  2. the Website will be accessible at all times;
  3. messages sent through the Website will be delivered promptly, or delivered at all;
  4. information you receive or supply through the Website will be secure or confidential; or
  5. any information provided through the Website is accurate or true.

We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including descriptions of our services, packages, prices and other Website Content.


  1. Qardia retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.
  2. You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Qardia or as permitted by law.


  1. The Website may contain links to other websites that are not our responsibility.
  2. We have no control over the content of the linked websites and we are not responsible for it.
  3. Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.


Qardia does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.


If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.


For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: contactus@qardia.com.au